Text messages,
on your terms.

Overview

These SMS Terms & Conditions ("SMS Terms") govern your use of text messaging services provided by goCubify LLC ("goCubify," "we," "us," or "our"). By opting in to receive SMS messages from goCubify, you agree to these SMS Terms and to our Privacy Policy.

Our SMS Programs

goCubify operates three distinct SMS programs. Each requires a separate opt-in and serves a specific purpose:

2.1 Customer Transactional

Booking confirmations, quote delivery, payment receipts, carrier assignment notifications, and move-day coordination updates for goCubify customers who book moving services through our mobile app.

2.2 Carrier Operational

Job assignment notifications, pre-qualified customer leads, document requests, verification codes, and operational updates for vetted moving carriers who have completed our onboarding application.

2.3 Account Security

Two-factor authentication codes, password reset codes, login verification, and critical account security notifications for all goCubify users.

How to Opt In

You can opt in to goCubify SMS programs in the following ways:

• Customers: During account creation in the goCubify mobile app, by checking the SMS consent box (which is unchecked by default) and agreeing to these SMS Terms.
• Carriers: During the carrier onboarding application at gocubify.com/carriers, by checking the SMS consent box and verifying your phone number with a one-time code.
• Account Security: When you provide your phone number during registration and confirm it with a one-time verification code, you consent to receive future security-related messages tied to your account.

Your consent is logged with timestamp, IP address, and user identifier. You may review or revoke your consent at any time using the contact form below or by texting STOP.

Message Frequency

Message frequency varies based on your account activity and the SMS program(s) you have opted in to. Typical frequency:

• Customer Transactional: Up to 10 messages per week during active bookings; very few messages outside of an active move
• Carrier Operational: Up to 15 messages per week during active job activity; varies based on accepted jobs
• Account Security: Sent only in response to a user-initiated action (login, password reset, etc.)

We do not send promotional or marketing SMS through any of our programs.

Message & Data Rates

Msg & data rates may apply. Standard message and data rates from your wireless carrier may apply to each SMS message you send or receive. goCubify does not charge a separate fee for SMS messages, but your wireless carrier may. Check with your carrier for details about your messaging plan.

How to Opt Out

You may opt out of goCubify SMS at any time by replying with any of the following keywords to any message you receive from us:

• STOP
• STOPALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

After opting out, you will receive a single confirmation message and will not receive any further SMS messages from the program(s) you opted out of, unless you explicitly opt back in. To opt back in, reply START, YES, or UNSTOP to the confirmation message, or re-enable SMS in your goCubify account settings.

How to Get Help

For help with goCubify SMS at any time, you can:

• Reply HELP or INFO to any goCubify message
• Use the contact form at the bottom of this page
• Visit gocubify.com/contact

When you reply HELP, you will receive an automated response identifying goCubify and providing our support contact.

Supported Mobile Carriers

goCubify SMS is supported on AT&T, Verizon, T-Mobile, U.S. Cellular, and most other major US wireless carriers. Mobile carriers are not liable for delayed or undelivered messages. Service may not be available in all areas, and message delivery is not guaranteed.

Privacy & Data Sharing

Phone numbers collected for SMS programs are used exclusively for the purposes described in these SMS Terms. The only entities that may process your phone number on our behalf are the SMS communications providers we use to deliver messages, and they are contractually prohibited from using your information for any other purpose.

For full details on how we handle your personal information, see our Privacy Policy.

Changes to These SMS Terms

We may update these SMS Terms from time to time. Material changes will be communicated by posting an updated version with a new effective date and, where required by law, by sending a notification message to active subscribers. Your continued use of our SMS services after the effective date constitutes acceptance of the updated terms.

Contact Us

For SMS-related questions, opt-out assistance, or other concerns, please use the form below. We respond within 7 days.

goCubify LLC  ·  30 N Gould St Ste N, Sheridan, WY 82801