Frequently Asked Questions
Everything you need to know about how goCubify works. Can't find what you're looking for? Use the contact form on our Terms page.
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Your quote is based on the total cubic footage of the items you're moving and the distance between your origin and destination. The app calculates both automatically — AI scanning measures your items, and your addresses are used to calculate mileage in real time.
Your quote also includes a fuel surcharge and a binding fee. All line items are shown clearly on your quote screen before you commit to anything.
Yes — your quote is a binding estimate. The price you see is the price you pay, as long as your inventory and services don't change.
Your price can only change if you:
We strongly recommend reviewing your inventory carefully before booking to avoid any surprises.
Several factors go into your quote:
The best way to lower your quote is to reduce your inventory — that's exactly what our Smart Leave feature is designed to help you do.
Yes. A minimum cubic footage requirement applies to all long-distance moves. If your inventory falls below the minimum, your quote will reflect the minimum volume price. Your app will show the exact minimum for your specific move.
Smart Leave is our AI-powered cost comparison feature. For each item in your inventory, it calculates what it costs to move that item versus what it would cost to replace it new.
If replacing it is cheaper, the app flags it and shows you the price difference — and can suggest a replacement you can order for delivery to your new address.
Yes. Every time you toggle an item from "Moving" to "Leaving" or adjust quantities, the total cubic footage and your quote price update instantly. You can see exactly how each decision affects your cost before you book.
Walk through each room and take photos or short videos using your phone's camera. Our AI analyzes the images, identifies each item, estimates its size, and adds it to your inventory automatically.
You don't need to enter anything manually — just point and scan. The entire process for a typical home takes under 30 minutes.
Our AI is highly accurate for standard household items, but no AI is perfect. It may occasionally miss items that are partially hidden, or group similar items together.
Always review your inventory before booking. You can add, remove, or adjust any item directly in the app. Your binding quote is based on the inventory you confirm — not what the AI initially generates.
Yes. The inventory screen lets you search from our full item library and add anything the AI missed. You can also adjust quantities for any item. The quote updates instantly when you make changes.
Yes. The app lets you scan room by room — bedroom, living room, garage, attic, and more. You can go back and rescan any room or add additional scans at any time before booking.
The AI scan is the fastest way to build your inventory, but you can also build it manually using the item search in the inventory screen. Most people use a combination — scan first, then clean up manually.
Once you've reviewed your inventory and are happy with your quote, tap Book My Move on the quote screen. You'll pay a deposit right in the app to secure your move date — no phone calls, no back-and-forth.
After booking you'll receive a confirmation with everything you need to know about what happens next.
Your deposit amount is calculated based on your specific move details and is shown clearly on your quote screen before you commit. It is applied toward your total move cost — it's not an extra fee.
Deposits are paid by credit or debit card directly in the app through our secure payment partner. Your card details are never stored on goCubify's servers.
The remaining balance is paid directly to your assigned carrier — not through goCubify. Payment methods and timing are governed by the carrier's Bill of Lading, which you'll receive before your move date.
Most carriers accept Zelle, money order, bank wire, or ACH at pickup and/or delivery. Personal checks are generally not accepted.
After your deposit is confirmed:
Changes to your inventory after booking may affect your price. Contact us as soon as possible if your inventory changes significantly so we can issue an updated estimate before your pickup date. Last-minute changes on move day can result in additional charges.
All cancellations must be submitted in writing using the contact form on our Terms of Service page. Verbal cancellations are not accepted and cannot be processed.
Please include your name, job number, move date, and pickup address in your cancellation request.
Your deposit is fully refundable if you submit a written cancellation at least 14 business days before your scheduled pickup date.
If you cancel less than 14 business days before pickup, your deposit is non-refundable. If your pickup date is within 14 business days of when you booked, your deposit is non-refundable at the time of booking.
Contact us as early as possible if you need to reschedule. We'll do our best to accommodate a date change. Rescheduling is easier the more notice you give — changes within 14 business days of your original pickup may be treated as a cancellation.
Note that rescheduling to a different time of year may result in a rate adjustment due to seasonal pricing.
If you cancel after the refund window has passed, your deposit is non-refundable. However, you may be eligible for a credit toward a future goCubify move, valid for 12 months from your cancellation date.
No. goCubify is a licensed moving broker. We coordinate your move and connect you with an independent, FMCSA-verified carrier who physically transports your belongings.
Think of us as the technology and coordination layer — we handle the scanning, pricing, booking, and carrier assignment so you don't have to call 5 companies for quotes.
Every carrier in the goCubify network is verified for:
Carriers must maintain their credentials to remain active in our network.
Your carrier is assigned after your deposit is confirmed. You'll receive their company name and contact information, and your carrier will reach out 24–72 hours before your pickup date to confirm the arrival window.
Your carrier will arrive within the agreed pickup window. Before loading begins:
The crew can assist with basic disassembly of furniture. They cannot remove items from walls or ceilings (TVs, fans, chandeliers) unless otherwise arranged.
Claims for loss or damage must be filed directly with your assigned carrier. Standard valuation coverage is $0.60 per pound per article — so a 50 lb sofa would be covered for $30 under basic valuation.
We strongly recommend purchasing Full Value Protection when prompted, or checking whether your homeowner's or renter's insurance covers moves.
goCubify will do what we can to help mediate disputes, but as a broker we are not directly liable for damage that occurs during transport.
Yes. Carriers cannot transport hazardous or flammable materials, including:
We also recommend keeping personal items such as jewelry, medications, financial documents, passports, and irreplaceable items with you — not on the truck.
Delivery timelines vary by distance:
These are estimates, not guarantees. Delivery is calculated from your First Available Delivery Date (FADD) — the earliest date you're ready to receive your items.
Your photos are seen by:
We do not share your home photos with advertisers, data brokers, or any third party not directly involved in your move.
Your scan photos and videos are automatically deleted 90 days after your delivery is confirmed. We don't keep them longer than necessary.
Your itemized inventory list, move records, and payment records are retained separately for regulatory and accounting purposes — but those don't contain your photos.
No. We do not sell your personal information. We do not share your data with advertisers. Your information is used exclusively to coordinate your move and provide the Services.
The only third parties who receive your data are service providers directly involved in fulfilling your move — your payment processor, cloud infrastructure provider, and your assigned carrier.
Use the contact form on our Privacy Policy page to submit any data access, correction, or deletion request. We respond within 30 days.
Note that some records — such as move documents and payment records — may be retained for regulatory reasons even after an account deletion request.
Our Smart Leave feature compares the cost of moving an item vs. replacing it. When replacing is cheaper, we may show an Amazon product link so you can easily order a replacement for delivery to your new address.
goCubify is a participant in the Amazon Associates Program and may earn a small commission if you purchase through these links — at no extra cost to you. These links are for your convenience only. You are never required to use them.